The Retail banking support of Matrix is a set of modules that have been developed to be the ultimate e-Banking solution. It's fully customer-oriented and has been implemented to equip more than one business center with a web- and mobile banking applications that focus on security, reliability and ease of use for online users.
The platform provides customers with access and management to accounts including account summary, account history, account statements, cards management and payments. It also enables online customer to create, cancel, and manage term deposits for predefined periods. The system makes sure that online users get an innovative and modern user interface for all journeys.
The modules include a fully transactional e-banking with both retail- and corporate areas. Using the website, customers are able to do transactions such as payments, and the creation/cancelation of contract for predefined periods. The on-boarding of customers is fully integrated into the website using automated STP.
Matrix can be tailored to support unique client and customer service processes and
also supports multi access. Front office solutions are in fact presentation layers on the same information allowing a centralized repository of all processes and client data.
With Matrix's Communication modules the management of incoming and outgoing emails for retail customers becomes easy, even with hundreds of thousands of customers.
Automatically categorize incoming emails and link them to the customer’s file. Outgoing emails and messages can be generated from predefined templates and be easily sent to a specific client or a group of clients. Call center functions are also integrated both incoming and outgoing calls can be automatically registered under the client file.