In the Five Degrees approach one rule reigns supreme: gone are the vendor-client relationship days whereby trenches were dug and positions defended. We work as co-creators and partners towards a common goal; bound by a contract that we live by in content and spirit and with a common and shared objective: invigorating your business.
Becoming a future proof bank with state of the art processes requires a clear view on both the business as well as the IT architecture. Five Degrees’ experienced business consulting team comes with a wealth of banking experience that translate clients’ needs in a blueprint for your bank, a roadmap for getting the best out of Matrix or a longer term banking environment optimisation plan. The agility of both the team and the Matrix technology will ensure that any deliverable is made to measure for you and your bank.
As Matrix has proven to be agile in design as well as in implementation Five Degrees usually covers the full implementation cycle with its clients. In cases where projects are larger than the available capacity of Five Degrees we can call on trained partners who will join the team for a successful implementation, with the appropriate Matrix technical and functional skills to scale our capacity. All partners are certified Matrix engineers that guarantee quality of implementation. Five Degrees offers the complete value chain of building blocks from project management to technical and functional expertise for a secure go-live goal.
Five Degrees’ experienced technical experts offer training of users, maintenance staff and offer support on managing parts of the infrastructure. Apart from technical staff our team consists of bankers with years of expertise in managing financial institutions. They are happy to talk to you about the future of banking.
The service desk of Five Degrees is open during business hours in your country of operation and covers all support. All incidents are registered in our ticketing system with the proper follow up according to ITIL standards. Depending on the SLA’s Five Degrees can extend the support to cover off-business hours assistance. Especially during the stages of deploying to production environments it is of vital importance for clients to have a direct point of contact with our engineers while the implementation takes place to ensure success and uptime.